1. About us and the instructor

1st Intensive Driving Limited is registered in England and Wales under company number 16503191. Our registered office is Suite 437, 37 Westminster Buildings, Theatre Square, Nottingham, NG1 6LG.

We arrange intensive driving courses through a network of self-employed Approved Driving Instructors. The instructor is not our employee and is responsible for delivering the driving tuition allocated to them.

We provide the course-arrangement and customer-support service. Once allocated, your self-employed instructor provides the tuition and is responsible for professional decisions concerning lesson delivery, safety, your progress and use of their vehicle.

2. Course types and what is included

2.1 The 25-hour get-up-to-speed course

This course provides 25 hours of focused professional driving tuition. It is intended to help the pupil make substantial progress before continuing with private practice, further instructor lessons or both.

• A practical driving test is not included.
• A practical-test booking is not required before starting.
• Completion of 25 hours does not guarantee that the pupil will have reached practical-test standard.
• Additional tuition after the course is subject to availability and separate payment arrangements.

2.2 Courses arranged around an existing test

Where the pupil already has a practical test booked, the proposed course will be based on the pupil’s disclosed experience, the time remaining, instructor availability and the test centre.

Any recommendation of hours is an estimate based on the information available. It is not a guarantee that the pupil will reach test standard within those hours.

2.3 Residential courses

Residential bookings may include driving tuition, accommodation or assistance in arranging accommodation, as stated in the individual booking confirmation. Any item not expressly listed in the confirmation is not included.

2.4 Course content

The instructor will adapt tuition to the pupil’s current ability, progress and safety needs. A list of topics on our website describes what may be covered; it does not guarantee that every topic will be completed or brought to practical-test standard within a fixed number of hours.

3. Enquiries, availability and course confirmation

1. Submitting an enquiry does not create a confirmed course booking.
2. We will use the information supplied to look for a suitable instructor and workable lesson schedule.
3. Availability may differ by postcode, transmission, test centre and proposed dates.
4. A course is only confirmed when we have confirmed the arrangements in writing and the required booking payment has been received.
5. The pupil must check the confirmation and tell us promptly if any information is incorrect.

We do not guarantee availability merely because a course is advertised on the website or because an enquiry has been submitted.

4. Course prices and payments

The course price, booking deposit, tuition balance and payment dates will be shown in the relevant course information or written booking confirmation.

Payment must only be made using the instructions supplied by us or the allocated instructor. The pupil should contact us before paying if the recipient or purpose of a requested payment is unclear.

Prices already confirmed in writing will not be changed unless the pupil requests an agreed alteration to the booking. Additional lessons or services will be charged separately at the rate agreed before they are supplied.

5. Fourteen-day cancellation right

Where a consumer books online, by telephone or away from our business premises, they will normally have the right to cancel within 14 days, beginning on the day after the contract is entered into.

To cancel, the customer must make a clear statement by using our Help and Support page or by writing to our registered office. The customer does not have to provide a reason.

5.1 Starting during the cancellation period

If the customer expressly asks us or the instructor to begin providing services during the 14-day period, the customer may be required to pay a proportionate amount for services properly supplied before the cancellation was communicated.

If services have been fully performed during the cancellation period following the customer’s express request and acknowledgement, the statutory cancellation right may end once those services have been fully supplied.

5.2 Refund timing

Any refund due following valid exercise of the statutory cancellation right will be processed within the period required by applicable consumer law, using the original payment method unless otherwise agreed.

6. Cancelling or changing a confirmed course

6.1 Whole-course cancellation or major date change

After the statutory cooling-off period, the customer must normally give at least 28 clear days’ notice to cancel the whole course or request a substantial change to the agreed course dates.

If less than 28 days’ notice is given, we and the instructor may retain or charge a reasonable amount reflecting losses directly caused by the cancellation, such as work already completed, committed administration, reserved instructor time or accommodation costs that cannot reasonably be recovered.

We and the instructor will take reasonable steps to reduce avoidable loss, including attempting to reallocate the reserved time where practical. Cancellation charges will not exceed the actual amount reasonably lost.

6.2 Individual lesson or session

At least 48 hours’ notice must normally be given to cancel or rearrange an individual scheduled lesson or tuition session.

Where less than 48 hours’ notice is given, the instructor may charge up to the value of the reserved session if the time cannot reasonably be reallocated. The instructor may waive or reduce the charge at their discretion, but is not required to do so.

6.3 How to give notice

Course cancellation should be communicated to us in writing through the Help and Support page. Individual lesson changes should also be communicated directly to the instructor using the contact method agreed with them.

Notice takes effect when received. The customer should retain evidence that the cancellation or change was sent.

7. Lesson scheduling and unused hours

Lesson dates and session lengths are subject to agreement with the allocated instructor. “Intensive” does not necessarily mean that all tuition will take place on consecutive days.

The agreed schedule may be adjusted for safety, pupil progress, weather, instructor availability or another reasonable operational reason.

Short comfort and refreshment breaks may form part of longer sessions. The instructor will manage breaks reasonably, taking account of safety, concentration and the intensity of the training.

Unless otherwise confirmed in writing, all purchased course hours must be completed within six months of the course-confirmation date. Extensions may be agreed where illness, instructor unavailability or another reasonable circumstance prevents completion, but they are not automatic.

Hours cannot normally be transferred to another person without the written agreement of both us and the instructor.

8. Practical driving tests

Unless the written booking confirmation expressly states otherwise, the pupil is responsible for booking, paying for, checking and managing their own practical driving test through the official DVSA service.

The pupil must provide accurate test-centre, date and time information before a course arranged around a test can be confirmed.

The pupil should consult the instructor before changing or accepting a test date wherever possible. An earlier appointment may not leave enough preparation time or may not fit the instructor’s existing commitments.

8.1 DVSA cancellation or alteration

We and the instructor are not responsible for a test cancelled, delayed, relocated or otherwise changed by the DVSA. Any rearranged test remains subject to instructor and vehicle availability.

Tuition already supplied remains payable. We will, where reasonably possible, help the pupil discuss revised arrangements, but cannot guarantee that the same instructor, vehicle or timetable will be available for the replacement appointment.

8.2 Test booking rules

The pupil is responsible for complying with current DVSA rules, including restrictions on changing appointments, cancellation deadlines and eligibility requirements.

9. Use of the instructor’s car for a practical test

Use of the instructor’s vehicle for a practical test is not automatic unless expressly included in the written booking confirmation and subsequently approved by the instructor.

The instructor has professional responsibility for deciding whether it is safe and appropriate for the pupil to use the vehicle independently on test. The instructor may withdraw permission where they reasonably believe that:

• The pupil has not reached a safe test standard.
• The pupil presents an unreasonable safety risk.
• The pupil has not complied with the instructor’s reasonable advice.
• The vehicle has become unavailable or unroadworthy.
• The pupil’s licence, eyesight or eligibility requirements are not met.

Withdrawal on genuine safety or legal grounds does not make the instructor responsible for the DVSA test fee or other consequential costs, unless the loss resulted from a breach of contract or negligence by the instructor.

9.1 Vehicle breakdown or instructor emergency

If the instructor’s vehicle becomes unavailable because of breakdown, accident, illness or another event outside reasonable control, all reasonable efforts may be made to find an alternative. A replacement vehicle or instructor cannot be guaranteed at short notice.

If tuition cannot be delivered, the customer will be offered rearranged tuition or a refund for the instructor-delivered service that was paid for but not supplied. Any additional remedy will depend on the circumstances and the customer’s statutory rights.

10. Pupil responsibilities

The pupil must:

• Hold and produce a valid UK provisional or full driving licence appropriate to the tuition vehicle.
• Meet all applicable DVLA and DVSA residency, identity, entitlement and eyesight requirements.
• Tell us and the instructor about any relevant licence restriction, disqualification, endorsement or pending matter.
• Disclose any medical condition, disability, medication or other matter that may affect safe driving, where legally required or reasonably relevant to the tuition.
• Attend on time and at the agreed pickup location.
• Wear any glasses, contact lenses, hearing aid or other driving aid required for safe and lawful driving.
• Follow reasonable safety instructions given by the instructor.
• Treat the instructor, staff, vehicle and other people respectfully.

10.1 Fitness to drive

The pupil must not attend under the influence of alcohol, illegal drugs, impairing medication or in any condition that makes driving unsafe.

The instructor may refuse or end a session where they reasonably believe that the pupil is unfit, unsafe, abusive or unable to comply with lawful instructions. Where the issue is the pupil’s responsibility, the affected time may remain chargeable.

10.2 Late arrival

A lesson will normally finish at the originally agreed time even if the pupil arrives late. The instructor is not obliged to extend the lesson where doing so would affect another commitment.

11. Instructor allocation and changes

We will make reasonable efforts to allocate a suitable fully qualified instructor for the agreed course. The identity of the instructor may change where illness, vehicle failure, bereavement, availability or another reasonable circumstance makes this necessary.

If the allocated instructor cannot deliver some or all of the course, we may offer:

• A replacement instructor;
• Rearranged course dates;
• A different transmission, if acceptable to the pupil; or
• A refund for paid services that cannot be supplied, where no reasonable alternative is accepted.

We will not require the pupil to accept a materially different course arrangement without agreement.

12. Additional residential-course terms

Residential courses are also subject to the accommodation details and cancellation conditions stated in the individual booking confirmation.

• The pupil is responsible for travel to and from the accommodation unless expressly included.
• Check-in, identification, conduct and property rules imposed by the accommodation provider must be followed.
• Accommodation may be supplied by an independent provider whose own reasonable terms also apply.
• Additional nights, meals, parking and incidental expenses are not included unless expressly stated.
• Accommodation cancellation costs that cannot reasonably be recovered may be included in a fair cancellation calculation.

A residential course does not guarantee a practical-test pass or that the pupil will reach test standard within the booked period.

13. Responsibility and events outside reasonable control

We and the instructor will provide our respective services with reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or breach of the customer’s statutory rights.

Neither we nor the instructor will be responsible for loss that was not reasonably foreseeable when the contract was made or for avoidable loss caused by the customer failing to take reasonable action.

Events outside reasonable control may include severe weather, road closures, official restrictions, DVSA action, sudden illness, bereavement, accident or unexpected vehicle failure. Where such an event affects the booking, the parties will try to agree a reasonable alternative.

14. Complaints

If a problem arises, the pupil should raise it promptly so that there is a reasonable opportunity to investigate and put matters right.

Complaints about course arrangement or customer service should be sent to 1st Intensive Driving Limited. Concerns about tuition should normally be raised with the instructor first and may also be reported to us.

Our complaints procedure is available here: complaints procedure .

15. Personal information

We use personal information to assess enquiries, arrange courses, allocate instructors, provide customer support, process payments, handle complaints and meet legal obligations.

Relevant booking information will be shared with the allocated or prospective instructor where necessary to check availability or deliver the course. Information may also be processed by payment, website, communications and professional-service providers where necessary.

Details about how information is used, stored and shared are contained in our Privacy Policy .

16. Changes to these terms

We may update these terms for future bookings. The version accepted when a course is confirmed will normally continue to apply to that booking.

We will not impose a material change on an existing confirmed booking without informing the customer and obtaining agreement where required.

17. General provisions

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

These terms are governed by the law of England and Wales. Customers retain any right they have under consumer law to bring proceedings in another applicable part of the United Kingdom.