Privacy Policy
This policy explains how 1st Intensive Driving Limited collects, uses, stores and shares personal information when you visit our website, make an enquiry or arrange a driving course.
Last updated: 4 September 2026The Important Point
We use personal information for legitimate business and legal purposes connected with enquiries, checking instructor availability, arranging driving tuition, administering courses, processing payments and providing customer support. We do not sell your personal information.
What This Policy Covers
The sections below explain what we collect, why we need it and the choices available to you.
Who Collects Your Information?
These first four sections explain who is responsible for your information, what we collect and how we receive it.
Who We Are
1st Intensive Driving Limited operates the Fast Track Driving Courses website and is the controller of the personal information covered by this policy.
Company:
1st Intensive Driving Limited
Company number:
16503191
Registered office:
Suite 437, 37 Westminster Buildings,
Theatre Square,
Nottingham, NG1 6LG
Website:
intensive-driving.co.uk
Being the controller means that we decide why and how relevant personal information is used.
Self-employed driving instructors may also have their own data-protection responsibilities for information they use while checking availability or providing tuition.
Who This Policy Applies To
This policy applies to people who:
- Visit or interact with our website.
- Submit a course or instructor-availability enquiry.
- Book or receive a service arranged through us.
- Contact us by telephone, text, online form or post.
- Ask for customer support or make a complaint.
- Pay for a course on behalf of another learner.
- Apply to work with us as a driving instructor.
This policy also applies when a parent, guardian or another person contacts us on behalf of a learner.
Personal Information We Collect
The information we collect depends on how you interact with us and which service you enquire about.
Identity and Contact Details
- Your name and email address.
- Your telephone number.
- Your address or postcode.
- Your preferred lesson collection area.
- Contact details for someone enquiring or paying on your behalf.
Driving-Course Information
- Your manual or automatic preference.
- Your previous driving experience.
- Your confidence and current ability.
- Your lesson availability.
- Your preferred course starting period.
- Whether you have a practical test booked.
- Your test date, time and test centre.
Bookings and Communications
- Your selected course or service.
- Instructor-allocation records.
- Messages and correspondence.
- Notes relevant to your enquiry.
- Customer-support records.
- Complaints and feedback.
- Records of how an issue was handled.
Payments and Website Data
- Amounts paid and payment dates.
- Refunds and transaction references.
- Your IP address and browser type.
- Device and approximate location data.
- Pages visited and links used.
- Cookie preferences and security logs.
- Information submitted through forms.
Where We Obtain Your Information
Most information is provided directly by you. We may also receive relevant personal information:
- From a parent, guardian or another person arranging or paying for your course.
Providing and Administering Our Services
We use relevant information to respond to enquiries, check availability, allocate instructors and administer agreed driving courses.
How and Why We Use Your Information
Data-protection law requires us to have a lawful basis for each purpose for which we use personal information. Different lawful bases may apply to different activities.
| What we do | Information normally used | Lawful basis |
|---|---|---|
| Respond to an enquiry and help identify a suitable course route | Contact details, postcode, previous experience, transmission preference, availability and test information | Steps requested before entering into a contract and our legitimate interest in responding to enquiries |
| Check instructor and course availability | Location, availability, transmission preference, experience and relevant test information | Steps before entering into a contract and our legitimate interest in arranging the requested service |
| Administer a confirmed booking or course | Contact, booking, course, payment and instructor-allocation information | Performance of our contract with you |
| Introduce or allocate a self-employed driving instructor | Details needed to check availability, contact you and provide tuition | Contract and legitimate interests in arranging the requested tuition |
| Take, record or refund payments | Transaction, payment-status, booking and contact information | Contract and compliance with accounting or legal obligations |
| Handle questions, complaints or legal matters | Correspondence, booking, payment, course and complaint records | Contract, legal obligations and legitimate interests in resolving disputes |
| Protect and improve our website | IP address, browser, device, website usage, form and security information | Legitimate interests in maintaining a secure, reliable and effective website |
| Use optional analytics or advertising cookies | Cookie identifiers and website-usage information | Your consent where consent is required |
These include operating and protecting our business, responding to customers, checking instructor availability, arranging tuition, maintaining accurate records, improving our services and resolving complaints. We must balance these interests against your rights and reasonable expectations.
Sharing Information with Driving Instructors
1st Intensive Driving Limited acts as an agent arranging tuition with self-employed driving instructors. To check availability and provide the service you have requested, we need to share appropriate information with prospective or allocated instructors.
This may include:
- Your name and contact details.
- Your postcode, general location or agreed lesson collection area.
- Your manual or automatic tuition preference.
- Your availability and intended course dates.
- Your previous driving experience.
- Relevant practical-test dates, times and test-centre information.
- Relevant communication, accessibility, learning or safety requirements you have told us about.
We aim to provide only the information reasonably required to check availability, contact you and deliver the tuition.
Following allocation, your instructor may communicate with you directly and maintain their own lesson, payment and business records. The instructor may therefore have their own responsibilities under data-protection law.
Who Else We May Share Information With
We do not sell your personal information. We only disclose information where it is reasonably necessary for providing our services, running our business or complying with the law.
Payment Information
The way payment information is handled depends on whether payment is made to 1st Intensive Driving Limited or directly to a self-employed driving instructor.
Where payment is made through our website or another payment facility, the transaction may be processed by a bank or specialist payment provider.
We may receive the amount, payment status, transaction reference and limited information needed to match the payment to your booking.
Payments made directly to a self-employed instructor are subject to that instructor’s own payment, accounting and record-keeping arrangements.
How We Handle and Retain Information
These sections explain how website technologies may collect information, how sensitive information is handled and how long records are normally retained.
Website Analytics, Cookies and Embedded Content
Cookies are small data files placed on your device when you visit a website. Some cookies are essential for the website to operate, while others support optional functionality, analytics or advertising.
Information Collected Through the Website
Website and analytics systems may receive your IP address, browser type, device information, approximate location, referring website, pages visited, links selected, session information and cookie preferences.
Embedded and Linked Services
Our pages may include links or content supplied by services such as YouTube, mapping providers, independent review platforms or social networks. Those organisations may collect technical information when their services are loaded or used. Their own privacy policies apply to their processing.
For further information and available controls, please read our Cookie Policy . Where a cookie-preference tool is displayed, you can use it to accept, refuse or change your optional-cookie choices.
Health, Accessibility and Other Sensitive Information
You may choose to tell us about a health condition, disability, accessibility requirement, learning need or communication preference where it is relevant to instructor selection, safety or the delivery of tuition.
How This Information May Be Used
- To consider whether a particular instructor or vehicle may be appropriate.
- To communicate relevant requirements to an instructor who is checking availability.
- To help an allocated instructor prepare for and deliver your tuition appropriately.
- To respond to an accessibility request or safety concern.
Please only provide information that is genuinely relevant to arranging or delivering your course.
Where this information is classed as special-category data, we will identify an additional legal condition for using it. This may include your explicit consent.
You may withdraw consent for future processing where we rely on consent. However, this will not affect processing that was lawful before your consent was withdrawn.
How Long We Keep Personal Information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected. We also consider legal, accounting, insurance, fraud-prevention and dispute-resolution requirements.
| Type of information | Normal retention approach |
|---|---|
| Enquiries that do not result in a booking | Normally retained for up to 12 months after the last meaningful contact. |
| Course, booking, payment and instructor- allocation records | Normally retained for up to six years after the course or customer relationship ends. |
| Accounting and transaction records | Retained for the period required by applicable tax and accounting rules. |
| Complaints, disputes and legal correspondence | Normally retained for up to six years after resolution, or longer where a legal matter requires it. |
| Optional marketing records | Retained until you unsubscribe, withdraw consent or the information is no longer required. A minimal suppression record may be retained to respect your preference. |
| Website security and technical logs | Retained according to operational, security and provider settings, unless needed to investigate an incident. |
International Data Transfers
Some organisations that supply our website, communications, analytics or payment services may process information outside the United Kingdom.
Information may be sent to a country recognised by the UK as providing an adequate level of data protection.
Approved contractual protections may be used where an organisation processes information in another country.
Another transfer protection or exception permitted by UK data-protection law may apply in an appropriate situation.
We take reasonable steps to ensure an appropriate transfer mechanism is used where one is required. You can contact us if you would like more information about safeguards relevant to your personal information.
Keeping You Informed and in Control
We take reasonable steps to protect personal information and respect the rights available to you under data-protection law.
How We Protect Your Information
We use proportionate organisational and technical measures intended to protect personal information against accidental loss, misuse, alteration, unauthorised access or disclosure.
Access is limited to people and providers who need information for an authorised purpose.
Security controls, maintenance and secure website connections help protect submitted information.
Administrative accounts and systems are protected using appropriate access and authentication controls.
Providers working for us are expected to handle relevant information securely and appropriately.
Your Data-Protection Rights
Depending on the circumstances and the lawful basis being used, you may have the following rights:
Ask for a copy of personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete information in circumstances where the right to erasure applies.
Ask us to restrict how information is used in certain circumstances.
Object to certain processing based on our legitimate interests.
Receive certain information in a commonly used, machine-readable format.
Withdraw consent for future processing where consent is the relevant lawful basis.
Contact us or complain to the Information Commissioner’s Office.
Making a Request
These rights are not absolute and may not apply in every situation. We may ask for reasonable information to confirm your identity before acting on a request.
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on learners.
Marketing and Service Communications
Service Communications
We may contact you to respond to your enquiry, check availability, administer your booking, discuss payments or provide important information about your course. These operational messages are not direct marketing.
Optional Marketing
If we send promotional electronic marketing, we will do so where an appropriate legal basis exists. You can opt out using the unsubscribe method provided or by contacting us.
Opting out of marketing does not prevent us from sending necessary messages connected with an active enquiry, confirmed booking, payment, complaint or legal obligation.
We may retain a minimal suppression record after you opt out so that we can continue to respect your preference.
Younger Learners and Payments by Other People
Some learners may be under 18 when they first contact us or begin their driving tuition. We only use their information where it is necessary and appropriate for dealing with the enquiry, arranging tuition and administering the course.
Parents, Guardians and Other Payers
A parent, guardian, employer or another person may contact us or pay for a course on behalf of a learner. In that situation, we may record the payer’s contact and transaction information separately from the learner’s information.
Information about a learner will only be shared with another person where appropriate authority exists, the learner has agreed, sharing is reasonably necessary for the arrangement, or disclosure is otherwise permitted or required by law.
Contact Us About Your Information
Contact 1st Intensive Driving Limited if you have a question about this policy, want to exercise a data-protection right or are concerned about how your information has been handled.
Contact Us Online
Use our Help & Support page and state clearly that your enquiry concerns privacy or personal information.
Visit Help & SupportCall or Text
Telephone:
0333 772 2674
Text:
07770 011410
Please state that your message concerns a privacy or data-protection matter.
Write to Us
Privacy Enquiry
1st Intensive Driving Limited
Suite 437
37 Westminster Buildings
Theatre Square
Nottingham
NG1 6LG
What Happens When You Make a Request?
Explain which right you want to exercise or what concern you would like us to investigate.
We may ask for reasonable information to confirm that we are dealing with the correct person.
We will consider the request and respond within the time required by applicable data-protection law.
Complaining to the ICO
We would appreciate the opportunity to investigate and resolve your concern first. However, you also have the right to complain to the Information Commissioner’s Office, the UK regulator for data-protection matters.
Visit the ICO complaints service or call 0303 123 1113.
Complaint
Changes to This Privacy Policy
We may update this policy when our services, website features, providers, working practices or legal obligations change.
The latest version will be published on this page with a revised “last updated” date. Where a change materially affects how we use information already provided to us, we will take reasonable steps to explain the change where required.
Privacy Policy last updated: 4 September 2026